Privacy Policy
Earthscale, Inc. (“Earthscale,” “we,” “our,” or “us”) takes your privacy seriously. To better protect your information, this notice explains what personal data we collect, how we use it, and the choices you have.
1. Collection of Routine Information
Our web application, Python SDK, and documentation site track basic usage data—IP address, browser details, timestamps, request paths, and referring pages. These logs help us administer the service and troubleshoot issues. They do not on their own identify you personally.
2. Account & Support Information
When you create an account, invite team members, or contact support, we collect the information you provide—typically name, business email, organization, and any messages you send. We use this data only to operate Earthscale and respond to you.
3. Cookies
We set essential cookies for session management and security. If you visit our marketing pages, we may place an analytics cookie to understand aggregate traffic patterns. You can disable cookies in your browser, but parts of the service may stop working.
4. Third-Party Processors
We rely on a small number of trusted service providers to run Earthscale, including:
Cloud infrastructure for hosting and storage
Database and authentication services
Error monitoring and session replay tools
Web and documentation hosting platforms
These providers process data only under our instructions and under Data Processing Agreements (DPAs). A detailed list of subprocessors is available upon request at [email protected].
5. Links to Other Sites
Our site and docs may link to external pages. Their privacy practices are outside our control; review those policies separately.
6. Security
We use industry-standard measures— least-privilege access, and 90-day log retention—to safeguard your data. No method of storage or transmission is 100% secure.
7. Data Retention
Error logs & replays
90 days
Cloud request logs
90 days
Account data
Until you delete your account or request erasure
Billing records
7 years (legal obligations)
8. Your Rights (GDPR & CCPA)
If you are in the EEA, UK, or a similar jurisdiction, you can access, correct, export, or delete your personal data. Email [email protected] from the address tied to your account, and we’ll respond within 30 days. Deletions and exports are handled manually by an authorized operator.
9. Changes to This Policy
We may update this notice from time to time. Material changes will be announced via email to account owners or through a banner in the app. Continued use of Earthscale after the update constitutes acceptance of the revised policy.
10. Contact
Questions or concerns? Email [email protected] and we’ll help.
Last updated