Privacy Policy
Version: 2025-12 / Effective: December 10th, 2025
Earthscale, Inc. (“Earthscale,” “we,” “our,” or “us”) is a Delaware corporation headquartered in San Francisco, California, United States. We take your privacy seriously. This policy explains what personal data we collect, how we use it, and the choices you have.
1. Information We Collect Automatically
When you use our web application, documentation site, or marketing pages, we collect limited technical information such as IP address, browser type, timestamps, request paths, and performance indicators. We use this to operate and secure our systems, prevent abuse, and understand service reliability.
We may use privacy-preserving, first-party analytics that do not track you across websites or build advertising profiles.
2. Account and Support Information
We collect the information you provide when creating an account, inviting teammates, submitting feedback, or contacting support—typically name, email, organization, and your messages.
We use this only to provide Earthscale and respond to your requests. We may send service-related or product update emails; you can unsubscribe from non-essential announcements at any time.
3. Service Operation and Improvement
To operate and support Earthscale, we process information about how you use core features (for example, creating maps or running exports). This ensures the service works as expected, helps prevent misuse, and allows us to allocate computing resources.
We also use aggregated and de-identified patterns to improve the service — for example, seeing which features are broadly helpful or where errors occur. We do not use usage data to create behavioral profiles of individual users for advertising or cross-context purposes.
In limited cases where you explicitly show interest in capabilities (for example, by clicking a “Book a call” or “Request more quota” button), we may surface relevant service options or assistance. These interactions are considered part of providing and supporting the service. You can opt out of promotional communications at any time.
We minimize the collection of personal data to what is necessary to operate, secure, and continually improve the service.
4. Cookies and Similar Technologies
We use essential cookies for authentication and security. You can disable cookies in your browser, but Earthscale may not function properly without essential cookies.
5. Service Providers and International Transfers
We rely on trusted service providers for hosting, authentication, storage, analytics, and support. These providers act only under our instructions and are bound by confidentiality and security obligations.
If personal data is transferred outside your region (for example, to the United States), we use appropriate safeguards such as standard contractual clauses where required.
We maintain an up-to-date list of subprocessors at https://docs.earthscale.ai/trust-and-compliance/subprocessors.
6. Data Security
We use industry-standard measures including encryption in transit, least-privilege access controls, and limited retention of diagnostic data to help safeguard personal information. No method of storage or transmission is 100% secure.
7. Retention
Diagnostic logs
90 days
Cloud request logs
90 days
Account data
Until you delete your account or request erasure
Billing records
7 years (legal obligations)
Some information may remain in secure backups until automatically removed.
8. Your Rights
Depending on your location, you may have the right to:
Access, correct, export, or delete your data
Object to certain processing
Withdraw consent where applicable
We do not sell personal data.
To make a request, contact [email protected] from the email address associated with your account. We will respond within 30 days.
9. Children’s Data
Earthscale is not intended for children under 16, and we do not knowingly collect personal data from them.
10. Changes to This Policy
We may update this policy periodically. Material changes will be communicated through the app or email. Continued use after a change means you accept the updated policy.
11. Contact
Earthscale, Inc. San Francisco, California United States
Email: [email protected]
If you are in the EEA or UK, you may contact our designated representative once appointed (details will under Trust & Compliance).
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